Privacy notice

Arivo Global Private Limited is the controller of the personal data described here. Questions about this notice or your data can be sent to the enquiries address given at the end of this page.

When you send an enquiry we receive the details you enter: your name, company, country, email address, and optionally a phone number, the product you are asking about, your message, and any files you attach, such as drawings or photographs.

We do not ask for, and ask you not to send, sensitive personal data.

We use your details to answer your enquiry, prepare a quotation and, if you go ahead, to supply the order. The legal basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.

We do not use enquiry details for unrelated marketing, and we do not sell or rent personal data.

The website is hosted by Vercel, which also stores files you attach to an enquiry. Enquiry emails are delivered by Resend. Spam protection is provided by Cloudflare Turnstile, which assesses the request without a puzzle challenge. Each processes data only to provide its service to us.

These providers may process data outside your country, including in the United States. Where data leaves the European Economic Area or the United Kingdom, transfers rely on the providers’ standard contractual clauses or equivalent safeguards.

We measure visits with Vercel Web Analytics, which counts page views in aggregate without cookies and without identifying individual visitors.

This website does not set advertising or tracking cookies.

Enquiries and attached files are kept for as long as needed to respond and, where an order follows, for the period our accounting and legal obligations require. Enquiries that do not lead to an order are deleted after a reasonable period.

You can ask for a copy of the personal data we hold about you, and ask us to correct it, delete it, restrict its use, or transfer it. You can object to processing based on legitimate interest. To make a request, email us; we will reply within one month.

If you are in the European Economic Area or the United Kingdom and are unhappy with how we have handled your data, you can complain to your local data protection authority.

If this notice changes, the updated version will be published on this page with a new date.